FOR ALL-SALES. RETAIL / WHOLESALE / INTERNET / WEB etc (revised 03/01/2018)
( I have read and understand the RA application terms and conditions)
1.1 The terms and conditions of sale apply to all contracts of sale entered into by Vanbar Pty Ltd ("the Company") unless amended in writing and signed by a duly authorized officer of the Company.
1.2 By the acceptance of deliveries made in accordance with any purchase order placed upon the Company, the Purchaser accepts the terms and conditions contained herein displayed on the premises from time to time and contained within any other agreements made between the Company and the Purchaser.
1.3 The Company's failure to object to any terms and conditions established in any communication from the Purchaser shall not be deemed to be a waiver of these terms and conditions.
2. Payment Terms
2.1 Unless a credit agreement has been previously arranged with the Company, payment for goods is made upon collection.
2.2 Unless previously arranged with the Company, payments made by cheque ,or credit card will require authorization and/or identification before the purchaser may collect the goods. The Company shall not be liable for any costs or damages as consequence to delays while processing payments.
2.3 For active credit accounts all invoices and additional costs are due and payable within 25 days of the end of the month after the invoice was processed. For due dates refer to the financial Calendar of the Company. Time shall be of the essence with respect to the obligation to pay. Failure by the Purchaser to pay any invoice or charge when due will relieve the Company of any further obligation with respect to future deliveries of goods.
2.4 Payment by cheque may require a period of up to seven days before funds are cleared and goods can be released. This is the same for Bank cheques and company cheques.
2.5 Payment by direct debit, credit card either directly or via the Internet are all subject to confirmation of clearance of funds into the Company's account prior to goods being shipped.
2.6 A credit card and goods handling surcharge of 2% (updates October 2008) is applicable on special, COD or clearance item prices.
2.7 Customers with active credit accounts will incur a 2% credit (account fee) on Special, COD or clearance item prices. Payments of invoices containing these items, received within 14 days of invoice will have this charge deducted.
2.8 QUOTATION / TENDERS / SPECIAL PRICING. Where special pricing has been applied to an invoice (ie, anything other then the normal list price) a credit facility surcharge of 5% of the invoice value will be billed to to the customer where the full value of the invoice has not been received within trading terms.( normally 30days)
3. Acceptance Of Goods
3.1 The Purchaser shall accept or reject goods included in each consignment at the time of sale where goods are collected by the purchaser from a Vanbar store or where goods are being delivered to the purchaser within 7 days from the date of the corresponding invoice. If the Purchaser fails to notify the Company in writing of its rejection, and the reasons therefore within such time period, the Purchaser will be deemed to have accepted such consignment. Non acceptance of goods must comply with the current consumer protection legislations.
4.1 The prices stated on product and price lists are subject to change without notice. The Company will endeavour to provide as much advance notice as possible of forthcoming price changes. Where the prices quoted are at individual rates, the price changed will be at the rate operative at the time the goods are delivered. All prices shown in the current price list including professional prices are recommended prices only. There are no obligations, expressed or implied to comply with these recommendations.
4.2 Prices on written quotations are effective for a period of 14 days however in the event of major currency fluctuations or unforeseen increases from local supplier's prices may be altered. Variances in prices will be advised as soon as possible or before goods can be supplied.
4.3 Prices quoted, or within price lists, web pages or other media on NON- stocked items are "anticipated prices only" and are all subject to confirmation and variation.
5. Freight and Delivery
5.1 Any times quoted for delivery of goods are estimates only.
5.2 The Purchaser shall not be relieved of any obligation to accept or pay for goods by reason of any delay in consignment of any part of an order. The purchaser may be exempted from this condition if the Company receives a purchase cancellation in writing before dispatch of the goods for delivery.
5.3 In the event of any happening beyond the Company's reasonable control in consequence of which the Company cannot effect consignment by the time or times quoted or specified, the Company shall be entitled to consign part only of an order, suspend consignment or extend the time for consignment for the period during which such cause of delay operates or may cancel the order, and in the event of such suspension, extension or cancellation, the Company shall not be liable for any costs or damages whatsoever.
5.4 All orders of less than advertised minimum net value for account customers or as specified by the company from time to time will be subject to a handling fee as specified by the Company from time to time.
5.5 Freight is payable on all orders to account customers where the cost of the freight is in excess of the prevailing minimum or standard freight charged to the company. This would occur for insured, overweight and/or oversize packages.
5.6 Non-account customers will be subject to freight at the company's cost plus a packing and handling fee applicable.
6.0 Completion of RA form. ALL returns, repairs, warranty claims, credit and service request MUST have a pre issues RA number prior to goods arriving at Vanbar. This is to insure that goods are processed in a timely manner and to determine eligibality for any claims.
6.1 The company does not warranty or claim to cover goods not imported or exclusively distributed by the Company.
6.2 The manufacturers standard warranty will apply and the warranty card and/or the invoice must be provided on the RA authorization form above otherwise normal repair charges will apply. The faulty goods must be returned to the manufacturer or importer to claim repair under the warranty agreement. The Company may offer, as a service to the purchaser to arrange for the transportation of the faulty goods to the manufacturer for repair. The Company will not accept charges for freight or insurance or forward charges.
6.3 Return of goods for replacement will not be permitted without prior written approval of a duly authorized officer of the Company and the issuing of an official RA number and sticker where required. Only faulty product will be replaced, not the carton, packaging, accessories or other items not being the faulty product. Warranty replacement, repair or rejection of claims of any goods will be at the discretion of the authorized service agent.
6.4 All warranties whether expressed or implied under common law or by statute, which would but for this clause apply to the supply of the goods and which are permitted by law to be excluded are hereby expressly excluded. The purchaser further acknowledges that no promise, representation or undertaking has been made by the Company other than as contained in this warranty.
6.5 The Company shall not be liable for any injury loss or damage sustained by the Purchaser howsoever arising provided always that nothing herein shall effect the right of the Purchaser who has acquired the goods as a "customer" within the meaning of the Trade Practices Act 1974 or any other law, and provided further that where the goods are not of the kind ordinarily acquired for personal, domestic or household use or consumption then Purchaser's liability for a breach of a condition of warranty implied by said Act (other that by Section 69 thereof) shall be limited to the repair of the goods or at the Company's option, the replacement of the goods or the supply of equivalent goods.
7. Returns and Shortages
7.1 RETURN AUTHORIZATION (RA) APPLICATION TERMS & CONDITIONS
All returns require a Return Authorization number whether the return reason is for warranty or non-warranty repair, damage or any other type. Goods returned directly into store MUST have a completed RA application form attached. Returns without an RA number or completed RA application will be refused.
All Customers must complete the RA application form online or in store to obtain an RA #.
The following information is required when an RA is requested:
customer Invoice number and date
All returned items must be packed in a suitable container for shipment, preferably the original packaging if available. All items must be returned in a properly secured container. Improper packaging may void warranty claim, ensure that all items for return are packaged so that the goods are returned in tact and undamaged from transport. If an item is received in an unsuitable container and / or packaging warranty may be void.
Mark outer box prominently with Vanbar and the (RA) Return Authorization Number. Enclose all pertinent documents. Freight charges on all products returned to Vanbar shall be paid by the customer. Collect shipments will be refused. Warranty repaired units will be returned to customer at Vanbar's expense only within Australia. This is subject to the size, and weight of items.
All goods returned not for reasons of warranty or repair must have;
7.2 Written authorization from the Company and be accompanied with an RA Number.
7.3 Goods are in original saleable condition.
7.4 Accompanied by the delivery docket or invoice, showing the appropriate reference numbers and the date of purchase.
7.5 Unless the application and authorization is completed within 7 days from the date shown on the appropriate invoice (refer clause 3.1 and 6.3).
7.6 Goods, which the Company has approved for return, will be subject to a re-handling charge of 20% of the invoice value
7.7 EXCLUDES. Perishable or products of a sensitized nature. This includes all photographically sensitized emulsion, film, photographic paper, globes and batteries.
Items returned for non warranty repair
A quotation fee is applicable to all goods requested for repair or service where the product is no longer cover by the manufacturer's warranty. This quotation fee is payable to Vanbar or the service agent upon collection of goods.
A repair fee is applicable to all goods requested for repair or service where the product is no longer cover by the manufacturer's warranty. This repair fee is payable to Vanbar or the service agent upon collection of goods.
Full payment must be received on the completion of all non warranty repairs before item/s can be collected. Any item/s not collected after 90 days of notification may be disposed of.
Consumable items such as globes, batteries, flash tubes and fuses etc are not covered under warranty and if replacements are required to complete repairs then these will be charged accordingly.
Your product/s will be assessed and a quotation will be provided outlining the cost of service and any parts required. A quotation fee of $50.00 is applicable if you elect not to proceed with the repair. The quotation fee must be settled in full prior to collection or despatch of product/s on a declined quotation.
8 Film and digital printing & Processing Laboratory
8.1 The Company will supply the Purchaser of service with an invoice or a collection docket for all film submitted for processing. This must be returned to collect the processed goods. The Company reserves the right to refuse the return of goods to any person unable to produce the original invoice or collection docket. The Company shall not be liable for any costs or damages whatsoever as consequence to delays caused by goods withheld.
8.2 With the submission of goods to be processed, in accordance with any purchase order placed upon the Company the Purchaser agrees to the terms and conditions contained herein, displayed on the premises, described on the related invoices or collection dockets and contained within any other agreements made between the Company and the Purchaser.
8.3 Goods received by the Company will be handled with the utmost care. No responsibility or liability will be incurred by the company whatsoever in the event of damage or loss.
8.4 In the event of any happening beyond the Company's reasonable control in consequence of which the Company cannot have an effect on the outcome, the Company shall not be liable for any costs or damages whatsoever
INTERNET ORDERS / and GENERAL RETAIL & WHOLESALE SALES CONDITION OF USE
This web hopping site enables our customers from around Australia, Asia pacific and the world to shop with the convenience of secure Internet transactions and VANBAR's world wide reputation within the industry. With over 5 million dollars of stock, most orders are shipped next day.
If there are any product categories that you are interested in that you require prices on, please let us know and these will be added on the next update. SHOP-ONLINE We are pleased to be able to offer our customers the benefits of internet and online ordering, however we acknowledge that this will never replace the personal and professional service that can be offered by trained sales staff. Vanbar has developed a reputation over the past twenty years as being a trustworthy and reliable supplier. Our online shopping site is an extension to our normal business. We are able to offer our customers the security in the knowledge that our huge inventory of stock and our commitment to customer service will always be there when needed. DOT COM CRASH In only a short period we have seen many DOT.COM businesses disappear. The photographic industry is no different. Organizations that only flaunt cheap prices and flashy web sites are always the first to go. Be very careful when purchasing online from one of these organizations. Will you receive what you paid for? Will the product be complete, as manufactured? We have heard of many cases where power supplies, software or other accessories are not supplied, while they should come standard. Will they be there to help you with and problems, and will they be there to help you with any warranty or service issues should they arise. DOT.COM or SHOP ONLINE it's your choice.
PLEASE NOTE: price updates are performed approximately every 24 hours and category updates are every 3-4 days. If you are looking for a particular camera or lighting kit or maybe a large order, just ask for a quote from our specialized quoting system. We will e-mail you the best price within 24 hours. If there is a special currently running on any items, these may be based on several criteria? These being either clearance, discontinued or deleted items. These are normally at cost or below and as such quotes cannot be provided due to the normally high demand. All items are supplied on a first in basis and prices and availability are subject to change without notice. You will of course be notified before invoicing in the event of price alterations.
CREDIT CARD Vanbar currently accepts most major credit cards. The price indicated as the normal selling price is the price that is applicable. A credit card surcharge is only applicable There may be a surcharge( depending on credit card type) on these credit card transactions. The price indicated on this shopping site is the same as that available from any Vanbar store. This surcharge is the same that is applicable for the purchase of special items within Vanbar stores and is in accordance with current credit card legislations.
ORDER ACCEPTANCE The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Vanbar reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of any order. Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered, and Vanbar reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted and payment has been made).
All prices are subject to change without notice. Special prices are usually for current stock only. As this shopping site is on line 24 hours per day some items may be sold out, or special prices cancelled prior to the shopping site price being adjusted. Any alterations to an ordered price will be advised prior to goods being invoiced and shipped.
Schools, government departments, corporations and professionals can all order directly using their existing accounts. If you do not have an existing trading account at VANBAR just e-mail us and we will send you an application immediately.
WEB SECURITY: The Vanbar shopping Site is a secure site. The security becomes active when entering the last pages of the order form where customers enter confidential information and credit card details. Some customers may need to alter their security settings on their web browser so as to operate within this secure web site. Check setting for SSL 3.0, TLS 1.0 PCT 1.0 is on. Internet explorer has these located at TOOLS, INTERNET OPTIONS, ADVANCED TAB.>>
Copyright, Trademark, and Privacy Information
At Vanbar, a leader in
Photographic and digital imaging supplies for the photographic,
graphic arts, prepress, and printing industries, we protect the
privacy of our customers. When you visit Vanbar's Web site, you may
send us information about yourself or your company, such as your
name and address that we may need to correspond with you, process
an order, or use in a survey.
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